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Overview

Tickets

Sección titulada « Tickets »

Bandeja omnicanal de conversaciones, asignaciones, transferencias, modo IA y calificación NPS

Operations

Sección titulada « Operations »
POST
/tickets/{ticketId}/ai-suggestion/accept
GET
/tickets/{ticketId}/channel-window
POST
/tickets/{ticketId}/messages
PATCH
/tickets/{ticketId}/messages/{messageId}/ai-visibility
GET
/tickets/{ticketId}/channel-templates
POST
/tickets/{ticketId}/messages/template
POST
/tickets/{ticketId}/messages/{messageId}/transcription
GET
/tickets/nps/summary
GET
/tickets
POST
/tickets
GET
/tickets/{ticketId}/pending-actions
GET
/tickets/reports
GET
/tickets/{ticketId}
PUT
/tickets/{ticketId}
DELETE
/tickets/{ticketId}
GET
/tickets/u/{uuid}
PATCH
/tickets/{ticketId}/unread
PUT
/tickets/{ticketId}/pin
DELETE
/tickets/{ticketId}/pin
PUT
/tickets/setunredmsg/{ticketId}
PUT
/tickets/setreadmsg/{ticketId}
POST
/tickets/closeAll
POST
/tickets/accept
POST
/tickets/transfer
POST
/tickets/close
PUT
/tickets/{ticketId}/status
PATCH
/tickets/{ticketId}/ai-mode
PATCH
/tickets/{ticketId}/pinned-message
POST
/tickets/{ticketId}/rating
GET
/tickets-log/{ticketId}