Cerrar un ticket abierto

POST

/tickets/close

const url = 'https://api.matiasimpulso.com/tickets/close';
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: '{"ticketId":1,"userId":1,"farewellMessage":"example","reason":"example","skipClosingMessages":true}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request POST \
  --url https://api.matiasimpulso.com/tickets/close \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "ticketId": 1, "userId": 1, "farewellMessage": "example", "reason": "example", "skipClosingMessages": true }'

Finaliza la atención de un ticket cambiando su estado a cerrado, enviando despedida si aplica y registrando trazabilidad.

Authorizations

bearer

Request Body^required

application/json

object

ticketId

required

number

userId

number

farewellMessage

Se acepta por compatibilidad y se ignora: la despedida es de la conexión o del usuario.

string

reason

string

skipClosingMessages

Cerrar sin despedida ni encuesta NPS.

boolean

Example ^generated

{
  "ticketId": 1,
  "userId": 1,
  "farewellMessage": "example",
  "reason": "example",
  "skipClosingMessages": true
}

Responses

201

Ticket cerrado correctamente

400

Datos inválidos o transición no permitida

403

Sin permisos para cerrar este ticket

404

Ticket no encontrado

Cerrar un ticket abierto

Authorizations

Request Bodyrequired

Example generated

Responses

201

400

403

404

Request Body^required

Example ^generated